Learn More About Our Hotel Near Madison Square Park

Hotel Chandler FAQs

Hotel Chandler is a boutique hotel near Madison Square Park, offering elegant accommodations just steps from Fifth Avenue and the Empire State Building. Read the answers to some of our guests’ most frequently asked questions about our hotel in the Flatiron District.

Hotel Chandler FAQs:


How do I view my reservation?

Visit our Reservations page to view or cancel your reservation.

What is check in/check out time?

Check in is at 3pm. Check out is at noon.

Do you allow smoking on property? In the rooms?

Smoking is NOT allowed in any part of the hotel or in the guestrooms.

How much do you charge for Wi-Fi access?

Wi-Fi access is complimentary for all Hotel Chandler guests.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Our 24-hour fitness center features free weights and cardio equipment.

Do you offer room service? What are the hours?

Hotel Chandler offers room service daily

Do you have a business center?

Yes. Our business center is located in the hotel lobby.

Do you have a pool?


Do you have a spa? What are the hours?

We do not have a full-service spa, but we do offer in-room spa services.


How do I get to the hotel?

Hotel Chandler is easily accessible via taxi or public transportation. Please see our Map & Directions page for more information.

Do you offer free shuttle service from the airport?

We do not offer free shuttle service. However, taxis are readily available at the airport.

Do you have valet parking? How much is parking?

Yes. Valet parking is available for a daily fee. Please inquire for latest prices.


How do I view my reservation?

Visit our Reservations page to view or cancel your reservation.

Will your rooms allow rollaway beds and/or cribs? Is there an extra charge?

The rooms will not allow rollaway beds however cribs (pack and play) are allowed. There is no charge.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

Please contact the booking agent used to make the reservation.

What is the minimum age requirement to check in to the room?

18 years old.

What is your cancellation/deposit policy?

If booked directly through the Hotel, we have a 24-hour prior to arrival cancellation policy on most reservations. You must cancel by 3pm Eastern Standard Time the day prior to arrival to avoid penalty. On certain reservations a special cancellation policy may apply. If booked through a third party, please contact the booking agent directly for cancellation policies.

Is my ID/passport required at check in?

We do require a photo ID at the time of check-in for all reservations.

Do you have adjoining rooms?

Yes however, availability is not guaranteed until arrival at the hotel.

Do you have ADA rooms?

Yes. Feel free to contact us at info@hotelchandler.com about any special needs you may have. Visit our Accessibility page for more information on accessible accommodations.

Do you have an early departure fee?

Yes, if the departure date is changed to an earlier date after check-in inside of 24 hours prior to departure, one night's room rate and tax will apply.

Restaurant and Bar:

What are the hours of the restaurant/bar/lounge?


7:00 am to 10:00 am Monday through Friday

8:00 am to 11:00 am Saturday and Sunday


5:00 pm - 11:00 pm Tuesday to Saturday


I have questions about my bill. Who do I call?

Please contact the Hotel Accounting Department for assistance.

What forms of payment are accepted to pay for my room?

A valid credit card is required to check in to the hotel, but guests may use cash or credit card at check-out to settle their bill.

Does the hotel require a deposit for incidentals?

Yes, the hotel requires a $75 deposit per night.

How do I make the incidental deposit?

This deposit can be placed on your credit or debit card.

When will the incidental deposit be returned to my debit or credit card?

The incidental deposit is released on the day of your departure. Your bank will then need to post the transaction to your account.

How much money does the hotel authorize on my debit or credit card at check-in?

At check-in, we authorize your entire stay’s room and tax charges, plus an incidental deposit.


Are pets allowed?

Unfortunately, pets are NOT allowed at Hotel Chandler.


I want flowers, chocolates, champagne, or gifts sent to the room. How do I do this?

Please contact the concierge desk at (646) 218-4409 or concierge@hotelchandler.com to organize a personalized amenity.

Groups & Meetings:

How do I book a group or a meeting?

Fill out an online RFP form to host your next group or meeting at Hotel Chandler.

Do you offer special group rates?

Hotel Chandler offers special group rates during certain times of the year and the week. Please contact our Sales Department at (646) 218-4444 or sales@hotelchandler.com for more information.